Shipping policy

All standard orders dispatched within 48 hours.
All customised orders for custom house signs require extra time to make. Check the product listing for an estimated production time on these items.

Fast Shipping
We use express couriers to ensure you receive your parcel quickly, with most orders received within 1-3 days after dispatch

Straight To Your Door
We make shipping easy, with all products shipped straight to your door no matter where you are in Australia

Shipping Fees
Our instant online shipping quote provides you with the best result from multiple third-party couriers.

To get a shipping quote
1. Add your items into the cart and click on the cart review page
2. Enter your postcode or suburb and receive a shipping quote

Please note, the quote will take into consideration both the size and weight of products ordered, as well as your shipping location.

Estimated Express Delivery Times
Melbourne, Sydney, Adelaide: 1 - 3 business days
Canberra, Brisbane, Regional areas of Victoria: 2 - 4 business days
Regional areas of NSW, SA, Central QLD, Gold Coast, Sunshine Coast, Toowoomba: 3 - 6 business days
Perth, Tasmania, North QLD, Darwin: 6 - 9 business days
Regional areas of WA: 7+ business days

Delivery Info
If you will not be home during the day, please specify at checkout where you would prefer your parcel to be left. If no further instructions are provided, the driver will follow our “Authority to Leave” instructions and leave your parcel at the front door or a location they deem secure.

Unfortunately, we do not ship to PO Boxes – they are usually too small to accept our products. Please select an alternate address where delivery is possible, perhaps a family member, friend or even your workplace.

Please note, drivers are not able to call you prior to delivery, so please ensure you enter the correct address, email address, and any required delivery instructions upon checkout to ensure a successful delivery. If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to re-send.

Once your order has been dispatched, details such as your address are unable to be updated or changed.

We understand you may require your product to be installed. We design most of our products to be easy for DIY installation, but if you are liaising with tradespeople, we recommend booking your tradespeople in only once all your products have been received and checked. This will prevent any inconvenience if there are any dispatch or shipping delays.

Tracking Your Order
Tracking information will be sent via email confirmation once your order has been dispatched.
Simply click on the tracking number link to receive updates on your order. If you don’t receive tracking information immediately, please allow up to 24 hours before contacting us to allow the courier system to update (For QLD, WA, TAS, NT and regional customers, please allow up to 72 hours)

If you have purchased multiple large items in one order, in some circumstances, the courier may deliver these on separate days. Unfortunately, this is out of our control. Please check your tracking information for updates related to the remaining items to be delivered.

Please note that we can only make a freight claim for damaged goods in transit within a 48 hour period of goods arriving. Please report any damage at your earliest convenience to info@handybox.com.au 

Please note that outside of 48 hours we cannot process a claim or replace a damaged box. Sadly, this is out of our control.


Feel free to contact our friendly Customer Support team if you have any further questions by emailing info@handybox.com.au